Las Vegas Skin & Cancer - Charleston

fer 2 months ago

I unfortunately did not have a good experience at this office. I waited over 30 minutes past my scheduled appointment time, which was frustrating. especially since I am paying out of pocket without insurance. While my medical assistant was kind and helpful, my visit with Dr. Bonnie Kwan did not make me feel comfortable. I left feeling like my concerns weren’t fully taken seriously and that there were no real solutions offered for the issues I came in with. It also felt like my questions weren’t welcomed, which made the experience discouraging. Overall, I left feeling disappointed and like my time and money were not well spent. Would not recommend her as your provider.

Darcie Culley 3 months ago

I was treated by a woman who talked down to me and my daughter. She kept saying the procedure coste $300. well lady we can afford $300 but you wanted to be such a high school girl talking over me like I wasn't there . You were such a horrible condescending human being . I will not be coming back to you for more of your verbal abuse. Her name is Dr. Bonnie . She asks questions then does not let you answer . I had to give you 1 star but believe you me I did not want to.

Alexis Frost 6 months ago

I had an appointment with the clinic nextdoor in suite c, the front desk personnel was rude and had a horrible attitude, very poor customer service skills.

Soly Portillo a month ago

Other than the forever wait time the staff is nice. The new place is clean and fresh. Dr Herman and his team are great. He takes his time with you and answers any questions without seeming bothered as well.

Jeff 3 months ago

If I could rate this business a zero, I would. This is the only business you CANNOT speak to anyone at the office. All calls are routed to an overseas scheduling service that cannot assist with anything beyond booking and there is no way to reach reception or a manager directly. My wife brought our five-month-old baby in for an appointment and was made to wait over two hours before being seen by the allergist. Everyone in there was upset. Then they couldn't schedule a follow up for months. Then, just 10 days before the scheduled follow-up months later, we received a text stating the doctor would be out of the office and that we needed to reschedule—again, with the only option being to speak with someone overseas who cannot actually help resolve the issue. Terrible business. Terrible experience. I will continue to leave reviews until I am able to speak with someone directly at the office and get this addressed as our experience continues to be terrible. This place has nothing but 1 stars recently.