Vivida Dermatology

Joy Martin 9 months ago

I’ve been coming to Vivida Clinics (Sunset location) and while Spencer is absolutely great — professional, skilled, and courteous — the rest of the staff are a complete disappointment. They’re unorganized, unprofessional, and lack basic politeness and class. I arrived early for my appointment, yet ended up waiting more than an hour because the front desk staff forgot to check me in. When I followed up, there was no apology or accountability — just blank stares and indifference. The only person who showed genuine courtesy was Spencer, who personally apologized even though the delay wasn’t his fault. It’s unfortunate because Spencer’s work is excellent, but the rest of the experience completely ruins it. If you value professionalism and respect for your time, I suggest finding another clinic. Vivida Sunset doesn’t deserve your business until they learn how to treat patients properly.

Jack Danial 4 months ago

Extremely Disappointing Experience – No Results & No Follow-Up I cannot speak for the dermatology side, but my experience with the med spa was one of the most frustrating and disappointing medical-cosmetic experiences I’ve ever had. I came here hoping to improve acne scarring and chose this location based on its reputation. I was given a treatment plan and proceeded with multiple procedures that were extremely painful and required significant recovery time. The downtime was long, uncomfortable, and impacted my daily life. Despite going through the treatments exactly as instructed and following all aftercare directions, I saw no visible improvement. After the first sessions, I was told this was normal and encouraged to continue. When I expressed concern about the lack of results, the treatment plan shifted and I was advised to add more treatments and services. I ultimately underwent a more aggressive treatment to avoid wasting my prior investment. The pain was intense and the recovery lasted weeks. Even after that, I did not see improvement and believe my skin texture may actually look worse. In total, I spent several thousand dollars. What has been most upsetting is the complete lack of follow-up and communication. I sent emails explaining my dissatisfaction and asking to discuss options. I was told someone would contact me — no one did. I followed up again and still received no response. Out of frustration, I called the office directly and was given the manager’s email. I sent a detailed message explaining everything and requesting assistance. Months later, I have still received no response. I made every effort to resolve this professionally and privately before writing this review. Being ignored after investing significant money, enduring painful procedures, and experiencing no improvement is incredibly disheartening. I did not expect perfection, but I did expect reasonable improvement and basic communication when concerns were raised. If you are considering treatments here, DON’T DO IT…PLEASE STAY AWAY FROM THIS PLACE.

Christina McKelvy 3 months ago

I really appreciate the staff at my Vivida (Sunset) office. I can usually get through the phone lines quickly, I have been able to get an appointment fairly expeditiously, and my appointments run on schedule. My practitioner (Spencer) is knowledgeable and informative. He doesn't rush through my visit but also doesn't waste my time. Spencer's nurse has been beyond helpful in completing my FMLA paperwork. She is both patient and thorough. The front and back office staff are professional, kind, personable and efficient. I am very happy with my choice and I have recommended this practice to multiple family and friends!

Lamar Hooper a month ago

I had been referred over from the VA. I was pleasantly impressed with Vivida dermatology. The staff was top notch. I like the system they had going. No wasted time at all from the start to the end of my visit. I had apparently forgotten to complete documents prior to my visit. No problem, staff was kind and pointed me in the right direction. My derm provider PA-C Nathan Morgan listened to me, he was professional and to the point. He accurately diagnosed my condition, and treated. Exactly my expectations of a provider. The medical assistants did well prepping for PA Nathan before and after he seen me. Setting up follow up visit and exit was just as simple and easy. Each stage of my visit had a nice friendly face to talk to. No one seemed overwhelmed or too over tasked. I will return again for any dermatology needs. I would recommend this place to friends and family. I've been to a few dermatologists during my time, I have to say Vivida Dermatology is one of the best i've been to so far.

Cherie Leibovitz 2 months ago

Dr. Victoria Farley and her staff are amazing! What a stress free experience from the time I arrived for my appointment to checkout. Just a group of friendly, intelligent professionals. Dr. Farley is personable and confident. Her assistant, Anne Marie is wonderful. Vivida Dermatology is a breath of positive fresh air in an area such as Las Vegas where good Healthcare is almost impossible to find. Who knew that seeing the doctor could be an very good experience! Thanks all 😊