Thomas Dermatology

Tanya Switzer [Givens ES] 4 weeks ago

They are always so great at the office. They’re so great that they are booked solid and super busy. My only issue is that you wait an hour at least for your appointment and then you wait another half an hour in the waiting room but it’s definitely well worth the wait they are cordial experienced, and Susie makes you feel so comfortable. I appreciate them.

Andy McVay 3 weeks ago

I don’t typically leave reviews for medical appointments, but my experience with Justin Cottrell, PA-C, and his staff was exceptional and absolutely deserves recognition. My appointment was scheduled for 8:30 AM today. I arrived at 8:10 AM, was called back by 8:20 AM, and was completely finished and out the door by 8:40 AM. The entire process was efficient without ever feeling rushed. Justin’s assistant (wish I remembered her name) was great, incredibly kind and welcoming from the moment I arrived. Justin himself was professional, knowledgeable, attentive, and genuinely listened to my concerns. He took the time to answer all of my questions thoroughly, made sure I felt heard, and provided everything I needed before I left and it was thorough. What stood out most was how friendly, helpful, and respectful everyone in the office was. It’s rare to find a medical practice that combines efficiency, expertise, and such outstanding patient care. I would recommend Justin Cottrell, PA-C, and his entire staff to literally anyone looking for dermatology care. This was one of the best medical office experiences I’ve ever had, and I left feeling confident, informed, and well cared for.

Angela D. 4 months ago

I’ve been a patient here for a few years and was originally prescribed a long-term prescription I have been stable on for over two years. When I recently requested my refill through my pharmacy, they let me know they had to contact the dermatologist’s office for authorization. That was fine. However, nearly two weeks went by without any response. After a week of waiting, I followed up with my pharmacy and was told they had sent the request but had not heard back. I then called the dermatologist’s office directly—twice over two days (Thursday and Friday, during posted business hours)—and left voicemails. I didn’t receive a call back until the following Monday. When they finally returned my call—almost two weeks after the original refill request—I was told I needed to schedule an appointment before they could authorize the refill. I understand that appointments may be required for ongoing prescriptions. What was frustrating is that this was not communicated earlier. Had I been informed promptly, I could have scheduled an appointment sooner and avoided running out of my medication. By the time they contacted me, I had already been without my prescription for over a week. I was offered an early morning appointment the next day, which I couldn’t attend due to work, and a few other times that same week that also conflicted with my full-time schedule. The only alternative was to wait until the beginning of April (it is currently late February), which felt unreasonable given the circumstances. What disappointed me most was the lack of timely communication and empathy. I would have been more than willing to come in sooner had I been told that was required. Instead, the delay in response left me without medication and scrambling to accommodate last-minute appointment options. This experience was frustrating and has made me reconsider whether I should seek care from a practice that handles refill requests with more urgency and clearer communication.

Darlene Mullins 2 months ago

I’ve been going to Susie Smith for years now. It’s always a pleasure to return to her office as needed. Not only to receive my skin service from her and that smile but the staff here is the best. Always welcoming, warm, and helpful. The system in this office works. Other practices should come and take note. Value is everything.

Rosslyn Gonzales a month ago

Hands down to Dr Corbett 🙌🏻, the first dermatologist in Vegas who actually takes the time to address all patients' concerns without rushing you. She is also very knowledgeable and has this beautiful service mindset that I absolutely appreciate. Looking forward to celebrate my results! 💆🏻‍♀️