Total Dermatology Care Center

Emily Butruccio 5 months ago

I just moved to Jacksonville and needed a dermatologist ASAP for severe skin issues that are affecting my day to day life. I called to schedule my first appointment, which they confirmed my insurance and said I was good to go. I was seen twice by a doctor by the name of Emily, she was so nice, caring and helpful and I was excited I had a doctor that cared since I had been struggling for so long. After my 2nd appointment, the girl at the front desk all of a sudden says “we can’t see you anymore, we don’t take your insurance”. I was shocked, because why are you telling me this after you’ve seen me twice already? I work in prior authorization, so I know before we can see any patients we HAVE to make sure we’re in network with their insurance, and have to get an approval before they’re seen to prevent things like that so it was pretty irresponsible in my opinion on their end. I was crushed because my condition has been ruining my life and now I’m left with no doctor, no recommendations. They call me a week later to invite me to a special event where the doctors have patients with complex skin issues in to be evaluated by more than 1 doctor, and come up with a plan for the patient. Insurance did not need to cover because it wasn’t an actual appointment. I was so excited and wrote down “Friday February 6th” on my calendar, right as she told me so I wouldn’t forget. I know 100% she told me Friday. I call today to confirm I come in at 1, she at first didn’t know what I was talking about and then she said “oh you missed it, it was on Tuesday” I’m just sick of people in healthcare making me feel like I’m dumb when they’re making continuous mistakes and ruining patients care. Emily is an amazing physician, but the office needs to be more communicative with the patients.

Joe Smith 8 months ago

The doctor didn't have any patience to listen to me and allow me to finish a sentence at anytime during my visit.No insight was provided. The doctor would just smile and tell me she was sorry for what I was experiencing but that's bs.She kept interjecting and talking over me so she could try to move things along and at the end she was just walking out of the room while I was still trying to speak with her.The visit didn't even last 5 minutes so it's not as though her time was being wasted.I did have an appointment. Ive never run into such incompetence as I have here in Jacksonville with the doctors I visit. Im probably going to have to leave this area in order to get some real medical attention.

Natasha R Bella a month ago

This place is nice i took my daughter here for a few appointments i made 1 for me and they made me wait 3 months me and my daughter has the same insurance i came to my appointment they denied me because of my insurance but it didn’t make sense to me since we both have the same i was beyond pissed off

Barb B a month ago

I’ve been a patient of Dr. Carstens for several years and always feel completely at ease in her care. She is warm, welcoming, and consistently treats me with respect, especially during exams. She takes the time to thoroughly answer any questions I have, which I truly appreciate. I don’t typically enjoy going to the doctor, but she is truly exceptional. Her medical assistant is also very pleasant, and the front desk staff is efficient and well organized. If a line starts to form, additional staff step in quickly to keep things moving.

Cathy Connell 2 weeks ago

The Dr was very nice and we decided what was best for me.