Epiphany Dermatology

Christy Mills 6 months ago

I don’t often post reviews, but Dr. Douglas and her team have been wonderful for the last two years. My daughter was diagnosed with alopecia two years ago. We came to Dr Douglas scared, worried and confused. She was caring and took the time to explain the diagnosis. She fought tooth and nail to get medication approved for my daughter’s hair regrowth. I thank her for giving my daughter a normal childhood without dealing with hair loss. I have and will continue to recommend her!

Claire Evans a year ago

I was disappointed with our visit to Dr. Douglas. She seemed rushed and didn’t take much time to explain things thoroughly, which left me feeling overwhelmed. She didn’t introduce herself to my 2-year-old or try to make him comfortable before starting the exam, and her abrupt approach—shining a light on his skin right away—scared him and made him cry. As a pediatric dermatologist, I expected a more gentle, child-centered manner. She also told me to breastfeed my 6-month-old so he would stop making noise, which felt inappropriate and unnecessary. I prefer to make those decisions myself. When my toddler began asking questions about what was happening, she suggested he watch a show like Bluey or Paw Patrol so she could talk. I understand that appointments can be challenging with kids, but I had hoped for more grace and patience, especially from someone who works specifically with children. Unfortunately, we won’t be returning. I need a provider who respects parents and takes the time to support young patients and their families with understanding.

Julia Durham 11 months ago

Dr. Sue Ann Douglas deserves all 5 stars. My appointment was at 1:00 PM and was in a room with exactly by that time. I had laser treatment done and was out within 20 minutes. Dr. Douglas made sure I left with free sunscreen samples, provided clear after care instructions, and is very knowledgeable and personable.

Dawn Coffelt a year ago

We have been seeing Dr Sue Ann Douglas several times and each time the waits have been extremely long. Well past 30 minutes from appointment time. Very disappointing for being a pediatric Dr. when you have to keep young ones on a schedule. Will be seeking another Dr. We like the Dr she is nice but lacking a level of professionalism.

Allison Ronco 4 years ago

I don't very often write reviews, but I was so pleased with our experience I wanted to give some positive feedback! From check-in to the moment we left, everyone was so friendly and kind. The nurse and Dr. Douglas were fantastic with my daughter who was pretty nervous. The office is beautiful, clean and inviting. We had a wonderful experience and I will definitely be recommending this practice to others!!