California Skin Institute

Frank Jernigan 2 months ago

An annual full body scan for skin cancer is a good idea. Dr. Hsiao is personable and efficient. After many sunburns in my life, it's reassuring to know all is okay.

Jyoty Subramanian 5 months ago

Terrible system for appointments. Agent on call gave me the wrong address while booking the appointment and I was at the wrong location. I called to notify and after a long set of AI responses, a human came on the line, took my info and did not pass it on. Front desk person left an hour before closing time. A bunch of Ubers and frustration later I still could not see the practioner. Rest of the front desk does not know how to enter insurance information in the system. I have an active skin infection and they have no consideration for patient care.

Kyle Dowling 8 months ago

SHADY, GROSS, FRAUDULENT, MONEY HUNGRY PRACTICE - STAY AWAY AND SAVE YOUR MONEY!!! Old dirty office that smells weird. I went in as a new patient for a skin cancer screening and paid my $40 copay. The Doctor took 2 minutes examining me and asked if I wanted a skin tag removed on my back, so I said sure thinking nothing of it and that it was a part of my screening. He then grabbed a $5 can of wart remover spray and sprayed it for 2 seconds. I left the office knowing I wouldn't go back based on the office vibe and being very clearly treated like a transaction. A couple of weeks later I got a bill for $420!!! I reached out to dispute the transaction and they denied my dispute because "services were rendered". If I knew they were going to charge me for this, I would have 100% declined and either left it alone or removed the skin tag myself as it was purely cosmetic and not medically necessary. In fact, Im not even sure if it was a skin tag or wart or if I had anything caus I saw nothing. He didnt show me in the mirror and took zero pictures or evidence of what they claimed to remove. STAY FAR FAR AWAY!! FRAUD FRAUD FRAUD!!!

Becca S 8 months ago

Waited for nearly an hr after my appointment start time. Office was packed, a simple text or heads up that they were running behind would have have been a good customer service.

Paul Chong 5 months ago

I visited this clinic multiple times for a bump on my toe and didn’t have a good experience. It was initially diagnosed as a corn and I was told it didn’t need treatment, so I was sent home without anything being done. On my second visit, it was again labeled a corn and was cut out, and I was told to use a prescription cream — but the prescription never made it to my pharmacy, which led to extra follow-ups and delays. The condition continued to worsen. I eventually saw a different dermatologist who correctly identified it as a wart and treated it quickly. Overall, the misdiagnosis and prescription issues made the process longer and more frustrating than it should have been.