Berman Skin Institute | Medical & Cosmetic Dermatology

Katya Karabushin 4 months ago

I keep getting message after message asking me to leave a review so here it is. In my 1.5 years coming to Berman for skin concerns, I’ve had my provider change three times. The office has a very rate of employee turnover, which is never a good sign. My most recent visit was for an 8 AM appointment. I arrived two minutes early to a locked office with lights completely off. A few minutes go by, an employee walks by, opens the clinic up, and disappears into thin air. I’m standing by the counter for 5-10 minutes saying “hello?” With no response.., Eventually another employee comes in, sits down behind the desk to finally realize I’m a patient, as she mistook me for someone working there? I wait again, finally get called back, the same woman from the front desk takes pictures of my skin and leaves. Esmeralda comes in, doesn’t look at my skin, doesn’t look at my scalp, says she’s refilling me meds and leaves. Less than 30 sec face to face with my provider that I paid $50 for?? Additionally, their phone answering system is mismanaged. There’s an option to request a med refill, but your request will disappear into thin air. When I asked why I wasn’t getting refills or calls back, front desk told me that that option doesn’t work. Even if you manage to reach their front desk over the phone, it is impossible to hear what the person on the phone is saying, and they don’t send refills for all your meds I have given this office so many second chances and I am over it. It is mismanaged and clearly a bad place to work with how fast employees come and go. I rarely write reviews, but had to put this out there.

Mahya Salmanion 7 months ago

I had a very disappointing experience here. I arrived just 3 minutes late to my appointment and was immediately told I had to reschedule. I understand policies, but I think they could have been more flexible. When I was filling out my forms, they actually asked me to leave the office because it was lunch time. If lunch is at 12:00, I don’t understand why they booked me for 11:45 in the first place. I was also shocked that the person who asked me to leave was the same doctor who later examined me. I rescheduled for the same day at 3:40 p.m., arrived 10 minutes early, and still waited a long time to be seen, which ended up wasting most of my day. On top of that, the office looks very old and has an unpleasant smell. Overall, I was not satisfied and would not recommend this clinic.

Sharonda D510 4 months ago

My visit here was very nice. Waiting area was clean, quiet (there was music) and comfortable with the reception/registration ladies greeting me with a smile and paperwork as this was my first visit. Christian Popescu was who saw me and I must say he was very thorough and answered any questions I had, very professional but also had a sense of humor. Give this office a visit. I think you’ll be very pleased!

R. Wmson 2 months ago

My experience was wonderful, I arrived early to fill out paper work. Appt. @ 2:20 I was in my car by 2:40. Esmeralda was accurate, professional and very welcoming, the front desk was helpful as well.

Pearl Carter a month ago

Dr completely dismissed me, didn’t even look at my skin. Had to go to another dermatologist elsewhere & pay out of pocket, fortunately that dr actually helped & put me on the correct regimen. Do not recommend going here.