Comprehensive Dermatology of Long Beach

Abby Peters 4 months ago

This clinic is indeed comprehensive and includes modern skincare services. Jennifer is the esthetician I've seen for facials, and she's delightful--kind, knowledable, perceptive (can tell when I've visted the desert!), and attentive. Whenever I'm getting a facial I think, 'This woman takes pride is what she does,' and that orientation shows in the results for my skin. I am also happy with the collaborative nature of the providers, as others have provided expertise on my skincare needs.

Aastha Madaan-Farr a month ago

Absolutely terrible experience. Paid out of pocket and was told the doctor can only answer one question per visit. You are now allowed to ask her more than one question. This is after a month of waiting for an appt and 45 mins waiting at the clinic. Do not waste your time here.

Wrap Bullys a year ago

Sidenote: Hopefully, this time they’ll actually acknowledge this review, as I’ve noticed their recent reviews have been really bad—with not even a single reply. That alone should tell you what kind of business this is. I have been a loyal customer of this business for over 13 years, even back when they were at their old location. I have purchased a product they call “Triple Action” multiple times without any issues. However, on my most recent visit, I was suddenly told that I now need a prescription and must pay a $250 consultation fee to obtain it. The frustrating part is that I have already purchased this exact same product from them on three separate occasions—without ever being required to have a prescription. When I questioned this, they admitted they had made a mistake, but this wasn’t a one-time error. It happened three different times. If a prescription was always required, why did they repeatedly sell it to me before without one? And if they made the mistake, why am I the one expected to pay for it? To make things worse, they claim they have no record of me as a patient, despite the fact that I have been going there for over 13 years, even receiving facials in the past. They never provided receipts or paperwork for the three times I purchased the cream—just charged my card without documentation. I’ll be pulling up those charges and posting them as proof. When I called to discuss this, Brianna was the one who initially spoke to me. She then passed me on to her manager, who seemed more focused on asserting authority rather than understanding the issue or offering a solution. Instead of taking responsibility for their mistake, they refused to acknowledge any fault. The least they could do is take me in as a client and discount the $250 fee since this issue was caused by their negligence—not mine. At the end of the day, businesses should care about their customers and the future of their relationships. But instead of offering options or making things right, this manager was dismissive and unwilling to help. Someone like that needs to be taught how to actually care for customers instead of shutting them down. This experience has left a bad impression, and I would caution anyone thinking about doing business with them.

Vique Martin 4 months ago

Dr. Beshir is the most competent dermatologist i've ever seen. she's caring and thorough and all the staff there are great. never kept waiting long. love this place!

Daniel Willey 2 months ago

The doctors are mid. ZERO transparency on costs. Their billing department will send you a bill with no explanation months after a consultation. Complaint filed with BBB.