Alan W. Heller, M.D.

Ruth Hanson 7 years ago

I was referred to Dr. Alan Heller by a friend after I had told her of my prior experience with another dermatologist. The office scheduled me for an appointment promptly and was able to complete the necessary treatments needed, which my previous doctor had overlooked. I started seeing Dr. Misha Heller starting in 2018 and have been very pleased with her professionalism and thoroughness in regards to all of my concerns. She is great at listening to my concerns and has addressed all of my skin care needs. Very proactive with treatments and I am able to understand what is going on.

Michelle Knudtson 9 years ago

Dr Heller has always been kind to me, is very experienced and excellent at surgeries. He removed a large cyst from my face and the scar is barely noticeable unless you're about 1 ft away, which is remarkable. He is excellent at ensuring good control over chronic skin conditions too.

Mackenzie Amans 6 years ago

I have been a patient of Doctor Heller for over a year and have continuously received terrible patient care and customer service. When I first visited Doctor Misha Heller I was pushed to go on acutane relentlessly even though I had thoroughly explained my hesitations about going back on this pill. I was given another medication and everything seemed to level out. A few months later, I reached back out to doctor Heller's office to discuss going on Accutane as my acne had not gone away fully. Besides dealing with the terrible reception staff who is disingenuous and extremely passive while on the phone I was able to meet with doctor Heller for all of 10 minutes for a consult where she basically wrote me a prescription for the acutane and left. Being a female patient on acutane there is a 30 day wait period before I am able to get my blood drawn and prescription for the pill. I gave them my previous patient id number and dermatologist's office number for any questions they may have when setting me up in their system. Weeks went by and no one reached out to tell me my window of time I was able to get my blood drawn. I took it upon myself to call doctor Heller's office to see what my window was and the PA told me my previous dermatologist was no longer practicing and she could not get the information she needed for my account. I found that odd as I was on the other line with her when I called Doctor Heller's office. I come to find out she had never called my old dermatologist. While I found that extremely irritating and unprofessional, asked her to enter me in the system as a new patient based on her recommendation. This would be another 30 days I now had to wait. Today, when I decided to call and check up today to see when my new window would be, as it is clearly is too difficult for them to call me...even though they continuously said they would on our last phone call. I was met with great disappointment and anger when they had once again forgot to put me in the system. What was the most frustrating was when Teri, the women on the phone accused me of not doing "my part" in this process, which was coming in for my first initial appointment. She was apologetic when I informed her that I did in fact come in over a month ago to set this up and called numerous time. I am writing this in efforts to inform any new patient of Heller dermatology to continuously follow up with them and understand that they do not have your best interest in mind. I am extremely insecure about my acne and was hoping to have this issue resolved or at least started by now. Not only am I now 3 months from my original start date thanks to their negligence I know am driving to Newport Beach from Long Beach to see my old dermatologist again (which I originally left due to the long drive) because I know she will take much better care of me. I recommend anyone looking for a reound dermatologist should see Doctor Reinstadler in Newport or Zena Gabriel. While I am sure Doctor Heller's father did a great job building a loyal clientele in Long Beach, his daughter Misha is ruining that by being so unprofessional.

Randy Budihas 6 years ago

One Word: "Amazing" Dr. Heller literally put my nose back together like "Humpty Dumpty" after being diagnosed with a severe Basal Cell Carcinoma. His ability to limit my scar tissue to almost nothing was second to none! No other dermatologist could have done what he did! I would highly recommend him! His Staff is 2nd to none as well...

Scooter Lafontaine 5 years ago

Just got home from my first visit. A family business, first and foremost. Rare these days. Secondly, my first mole examination and they were thorough literally head to toe and their knowledge showed immediately. Highly recommended!