Swedish Dermatology - First Hill

Zella H 2 months ago

I was referred here but informed that the next available appointment is in September. It’s currently April. I’m not really sure under what conditions that would be viable for anyone. I recommend anyone looking for a dermatologist check elsewhere. A medical practice that cannot see patients in a timely manner is not a useful one.

Like Hikes a year ago

I like Swedish healthcare. I don't like their billing department and the customer service. They charged my credit card $35 twice for the same visit copay, but only applied one payment to my account. I believe the other $35 was intentionally stolen by somebody within the billing system, or it would have shown up as a payment on my account. When I called billing, they told me to call the clinic. When I called the clinic, they told me to call billing. The classic runaround. Simply, don't pay at the time of visit, and only pay their bill after you have received the Explanation of Benefits from your insurance and have reviewed it and make sure it matches what Swedish billing is saying.

Cayenne Drummond a year ago

The front office ladies were amazing, however the rest of my experience was so uncomfortable. The assistant who took me to the room had no energy, I asked how she was and she just told me to go to room 9, and she repeated things unnecessarily - her badge said “I’m dead inside” which is kind of funny but I felt like I wanted to tell her to go take a nap or day off. The doctor, Hugh Nymeyer made me feel even more uncomfortable. He had no emotional awareness and blurted things out condescendingly. There was a lack of empathy and I left my appointment feeling like it was a waste of my time. Also, when shaking someone’s hand you should let go after shaking and should not hold on to it. At one point we were holding hands and I felt so awkward. Strange encounter.

Sandi Hungerford a year ago

I was a patient in the past (over 3 years) and the experience was fine (which is why they get two stars). Recently, wanted to start up the once-a-year mole check (WHICH IS STANDARD BEST PRACTICE) and they require a referral. I have a PPO plan, so my insurance does NOT require a referral. Why do you require a referral for a preventative care best practice??? Also new patients are scheduling over 6 months out. I'll be going elsewhere even though most of my care is at Swedish. Having patients jump through needless hoops to schedule preventative care is extremely customer unfriendly.

Shanda Rodriguez a year ago

Dr. Chen was so good! She took her time, addressed my questions and provided me with answers. She signed her note and it was available to view same day. Wear your sunscreen guys!!