Dermatology At Mercy Medical Center

Carly Sienna 4 months ago

Seriously phenomenal! I brought my toddler to my appointment and all the staff were so patient and helpful to us! At one point while one person helped me figure out how to prepare for a treatment, two others got on my son’s level and played with him so I could focus on what they were saying. (And the actual dermatology care is fantastic too) Dr. Lopez and his team are great!

Piper Booher a year ago

Disorganized office, rude doctors. Was forced to cancel an appointment in January due to Dr. Thompson being hours - that's right, hours - late to the office. I had already paid, the office said they would follow up to reschedule and apply the payment to the next appointment. Never followed up. Called for another appointment in May since I hadn't heard from them and because one of the meds Dr. Thompson prescribed me was giving me a reaction. They said Dr. Thompson was no longer with the practice, and their first open appointment was in October (?!?!?). I asked what my recourse was to get my face treated. They told me they would see if they could fit me in. It took them probably two weeks to get back to me, but they scheduled me with Dr. Buethe in early June. I arrived at the office and they asked for payment. I let them know about the payment from the January appointment, and thankfully the intake person took me at my word because there were no notes in my file about it. I was not aware they had classified it as an emergency appointment until Dr. Buethe showed up in my examination room and began the appointment by letting me know my issues are clearly not an emergency, it's his admin day, etc. He was a walking eye roll. I haven't encountered a medical professional at Mercy that condescending and rude, ever. The appointment was all of 5 minutes, the bulk of the medical advice was "I mean, we can treat this if you want but it's really not that big a deal, " and he told me if I had really wanted an appointment that badly, I should have just called a different doctors office, like UMMC. Skip this doctor, skip this office.

C C a year ago

I’m not even a patient and I had a bad experience, so definitely listen to the other reviewers. I called to get a new patient dermatology appointment. When the girl answered the phone she already seemed like she hates her job by the way she greeted with an attitude. I asked if they are accepting new patients with MPC. She said yes but I need a referral. While she is typically correct on that, with my specific state insurance I do not need one nor have I ever in the 4 years I’ve had it. I literally just went and saw an ocularneurologist, a special type of neurologist, last month without a referral and it was completely covered.. because I don’t need a referral. She wouldn’t listen though, she just kept saying she wouldn’t help me without one. I then explained I had also seen a dermatologist multiple times in the past without a referral because once again, I DONT NEED ONE. She refused to listen still, wouldn’t stop huffing while I was trying to talk, then started talking slowly to me like I’m dumb. I hung up because that’s not how you treat someone when they’re trying to tell you something. Sometimes you’re wrong, and that’s okay. All she had to do was call and ask MPC, and then they’ll tell her I don’t need one just like I did. But that would be common sense, which not everyone has evidently.

Anton Woronczuk 4 years ago

I went in to get a mole checked. It was not a scheduled procedure. no one asked me if I wanted/needed to check with an insurance before they cut it off, which was offered right there and then in the room. they charged me $1,000 for getting a single mole removed. they didn't discuss with me the "facility fee" I could face but assumed I would read through an entire document of legal mumbo jumbo to find this hidden charge. this is thievery. it was literally a 5 minute procedure. then the office secretary just tried to wipe their hands clean by pointing to my signature when I called about it. totally dishonest. they showed NO concern or surprise when I told them about the size of the bill for my procedure, which makes me wonder if they ripping off and squeezing patients as a matter of normal business practice.

Brenda Benson 5 years ago

Dr Beuthe has been very thorough and kind at the appointment. However it is very difficult to get an appointment. He has removed 2 small growths, one was suspicious from my husband. He scheduled a follow up in 6 months and asked my husband to call if there were any areas of concern before that time. He found a very suspicious growth and called mid August to get an appointment, but couldn’t get 1 before follow up on Sept 11. Luckily family dr squeezed him in and took a biopsy on Sept 1. Growth was cancerous and it was removed a week later by plastic surgeon. Meanwhile checkup appointment with Dr Beuthe scheduled for Sept 11 was cancelled by his office and couldn’t be rescheduled until November 10- even knowing about the diagnosis. So I’m not sure why Dr Beuthe tells his patients to call if they see something suspicious - it doesn’t really matter to his office!