Summit Dermatology

Joanie 4 months ago

My visit started and ended with the friendly, courteous and helpful front desk staff. Dr. Whaley’s assistant was professional and friendly. I have been going to Dr. Whaley for a number of years and always appreciate his thorough skin exams, courteousness, friendly nature, and professionalism. I feel like I am in good hands!

Shinyoung Park 5 months ago

I received a call back from Summit Dermatology from someone who said she is a “lead,” but the actual office manager still never contacted me. They told me they cancelled my daughter as a new patient because I cussed — which I admit was my mistake, and I do feel sorry for that. However, after this happened, I started reading many other complaints about this office. A lot of people wrote that the front desk staff is rude and the billing department is difficult. That made me realize this is a very small office run by an individual doctor, and I honestly don’t know how strong the management or training is. In a medical environment, the staff should be warm, sympathetic, and caring — especially when dealing with patients who are already stressed or frightened. I am seeing many reviews from people who had experiences similar to mine. If the staff had just apologized for the inconvenience — the 30-minute drive, pulling my daughter out of school, and the urgency of her hair loss condition — I would never have gotten so frustrated. I do not normally cuss in public, and the only reason I reacted that way was because I felt disrespected, ignored, and judged. The way the front desk looked at me and spoke to me made me feel racism and frustration. It was extremely uncomfortable and humiliating. Based on the number of similar reviews going back years, I don’t believe the doctors are unaware of this problem. If the doctors truly cared about patient experience, they would have trained their staff better and corrected these issues long ago. Instead, it seems like they simply accept the behavior. To me, that does not reflect the kind of medical professionalism, empathy, or character that I would ever want for my child. A medical office should not feel cold, dismissive, or money-driven. I definitely would not recommend this office.

Richard Hahn a month ago

I have been a patient here for over 15 years. I am always treated with respect and courtesy by the entire staff. Dr. Whaley has performed my procédures and is extremely professional and supportive. He explains everything in great détail. I recommend this practice without any exceptions.

Shinyoung Park 5 months ago

We waited months for my daughter’s first dermatology appointment because her hair loss has been getting worse and very visible. Her appointment was at 10:50 AM, and we arrived at 10:48 AM. The front desk staff member, Sara, immediately told me, with a rude and dismissive tone, that we “should have been there at 10:30.” Her attitude and facial expression felt very unwelcoming from the start. They told me they had texted information saying we needed to arrive 20 minutes early and bring a physical insurance card. That message was sent to my husband, who is currently out of state due to military duty, so I never received it. If those requirements are so strict and important, they should call patients directly. Other medical offices call before appointments to confirm and explain everything clearly. Their communication system feels very low-effort and poorly managed. Because of the change in my husband’s military status, we still haven’t received the updated physical insurance card. I didn’t go into detail — I simply told Sara that I didn’t have the physical card and asked if there was another way, such as looking it up or calling the insurance company. She refused and said they could not see my daughter. No apology, no effort to help, and no compassion. Just an annoyed expression and repeated “no” to every reasonable question. Her tone and facial expression made me feel extremely uncomfortable and singled out. The way she looked at me and spoke to me made me feel like I was being treated differently. It felt discriminatory, and it was very upsetting as a parent already stressed about my daughter’s condition. I asked to speak to the office manager, and they said the manager would call me. No one ever contacted me, which made me feel even more dismissed. This entire experience made me feel like this is not a welcoming place for every family. The lack of empathy, the poor communication, and the way I was treated made me feel deeply uncomfortable and unwelcome in their community.

Ryan Robison a month ago

I really wanted to like Summit Dermatology, but my experiences have been frustrating and feel very inconsiderate of patients’ time. They require you to arrive 15 minutes early for your appointment because they say there is paperwork to complete. When I showed up early as requested, there was no paperwork to sign as I had been there very recently and this was a follow up. That was a completely unnecessary waste of time. Their phone system is also extremely frustrating. The menu is long and packed with so much unnecessary information that you end up tuning it out. If you miss the option you need, you have to sit through the entire thing again. Even after making a selection, they repeat much of the same information again before you can proceed. Takes a long time to get where you need and I didn't even get a human. Had to leave a message. Also the care that we received, I believe, could be considered old or antiquated. We were told to leave this blistering sauce on for 2 days. We made it like 2 hours. It was so painful and made a huge blister on the foot. What would it have been like if we had made it the two days? Maybe that's standard of care, but would have been nice to know that was going to make a huge blister and that it was going to hurt like crazy. Every interaction I’ve had with them makes it feel like my time isn’t valued at all—like patients exist to serve their process rather than the other way around. Also we definitely questioned the care. I genuinely wanted this to be a good experience, but my unpleasant experiences makes summit dermatology hard to recommend.