Sculpt Med Spa Downtown Los Angeles

Meudel Perez 2 months ago

This was my first time doing CoolSculpting, CoolTone, and Botox all in one visit, and overall I had a positive experience. The customer service was excellent from start to finish. Scheduling was smooth, the staff was attentive, and everything felt organized and professional during my appointment. That said, I was surprised by the tipping request at checkout. This is a medical spa offering high-cost, medically supervised procedures, and I was prompted to leave a percentage-based tip on services totaling in the thousands. In my experience, and as a healthcare provider myself, tipping is not standard practice in most medical or clinically oriented med spa settings. It felt out of place and a bit uncomfortable in that context. The quality of care itself was good, but the tipping structure doesn’t align with what I consider standard for medical services. Because of that, I likely wouldn’t return and would choose a practice that follows a more traditional medical pricing model. Overall, a good experience in terms of service and staff, but the checkout experience left me hesitant.

Pooja Perera 4 months ago

Nurse Ashley was so amazing!! From the moment I walked in, I knew I was in great hands. She was professional, knowledgeable, and genuinely attentive to what I wanted to achieve. Instead of rushing through the appointment, she took the time to explain everything clearly and made sure I felt comfortable and informed every step of the way. Her technique was gentle and precise. The results look natural, which is exactly what I was hoping for. I couldn’t be happier with my experience. If you’re looking for someone who truly cares about her patients and delivers beautiful results, I highly recommend booking with her.

Maria Pearman 2 weeks ago

Inconsistent pricing and hidden fees. I specifically asked per unit pricing before my treatment and was told something else at the counter, and had to argue to get the price that was offered. Also, I am eligible for a discount because I work at a nearby business but the discount was not offered in full (I was given half of what had been advertised). There was an extra fee for a medical clearance that was not disclosed until I was already on the table. It was advised that it would be returned as a credit. Upon checkout they clarified that the credit is at a future visit. When I asked what happens if I don't return for a visit I was assured "most people come back" (in a bit of a condescending tone). Only at the end of service was I told there's a 3% surcharge for paying with a credit card. And finally, my appointment was at a specific time and I wasn't seen for 15 minutes, which required me to rearrange my next appointment of the day. There's a first time for everything; this is one patron who will certainly not be back.

Tamara Yang 6 months ago

Natalia and her staff are incredible at Sculpt DTLA. I always feel welcomed and well taken care of when I'm here. The friendly front desk staff and professional nurses make it very easy to schedule and receive treatments. Even after only 1 session of the Coolsculpting, I already see a huge difference! I highly recommend this med spa, especially for the excellent customer service and Coolsculpting results that they offer.

Aryn M 4 months ago

I had the best experience with Nurse Ashley at SculptDTLA! She is incredibly knowledgeable and truly talented at what she does. I've seen her for injections, laser treatments, and CoolSculpting, and every single time she has exceeded my expectations. She explains everything thoroughly, makes you feel comfortable, and delivers beautiful, natural results. You can tell she really knows her craft. Highly recommend her to anyone looking for top tier aesthetic treatments:)